Channels are the ways that you engage with your customers. All DataKnowl communication
channels are connected and integrated to provide a seamless customer experience.
DataKnowl channels are integrated to provide an omnichannel experience, avoiding silos
and providing agents with the context of customer requests.
The currently available channels are:
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| Channel |
Description |
Status |
| Phone |
Integrated telephone system |
GA |
| Email |
E-mail system |
GA |
| SMS |
Send and receive SMS |
Beta |
| Whatsapp |
Whatsapp for business |
Early Access |