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DataKnowl Support Channels

Channels are the ways that you engage with your customers. All DataKnowl communication channels are connected and integrated to provide a seamless customer experience.

DataKnowl channels are integrated to provide an omnichannel experience, avoiding silos and providing agents with the context of customer requests.

The currently available channels are:

Channel Description Status
Phone Integrated telephone system GA
Email E-mail system GA
SMS Send and receive SMS Beta
Whatsapp Whatsapp for business Early Access
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