Contact Center

A contact center is a central point from which all customer contacts are managed and it is generally part of a corporate customer relationship management (CRM) strategy.

Contact centers offer an omnichannel customer support, including phone, SMS, email, live chat, and other channels.

They are used for managing inbound and outbound communications, or a hybrid of both.

In DataKnowl, the heart of the Contact Center is the Interaction Center, a collaboration tool for the agents, helping them manage all conversations coming from the various channels.